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Refund and exchange

  • Return & Refund Policy

Return/Refund of products can be arranged if the item delivered is in damaged or defective condition; near expiry or expired; or the item is different from the order delivered. 


Please note:

  • Items can be exchanged or returned within 7 days of receiving an item ordered from Play Up online store ‘www.playup.com.my’. 
  • Item must be in its original purchase condition.
  • Packaging must be unopened, unused, unmarked and not defaced in any manner.
  • Exchange is only allowed for the same item. If that item is out of stock, you can choose a different item to exchange:
    • If the new item is of a higher price, you will pay for the difference in amount,
    • If the new item is of a lower price, there is NO cash refund provided. 
  • All refunds will be made via same mode of payment within 2 months.
  • Discount code cannot be re-issued and are non-refundable. If you return an item which was purchased using a discount code, only the final paid price (after discount) will be refunded.
  • Shipping cost associated with the return of the product will not be covered by Play Up.
  • Play Up reserves the right to deny a refund or exchange if the item(s) does not meet the refund/return policy requirements.
  • The customer is required to send back the affected item(s) via a reliable courier service company to us at the following address:-
    • Parkson Unlimited Beauty Sdn. Bhd.
    • Level 10-1, Office Tower, 1, 
    • Jalan Nagasari, Bukit Bintang, 
    • 50200 Kuala Lumpur, Federal Territory of Kuala Lumpur
  • Alternatively, the customer may bring the affected item(s) to Play Up store located in Fahrenheit88 for refund or exchange.


  • Can I exchange or have a refund for my online order in a store?

If you would like to return your items to our Play Up store, please present your online tax invoice to us to process your requests. 

Please note that we only accept exchanges for the same item in store. If that item is out of stock, you can choose a different item to exchange:

  • the new item is of a higher price, you will pay for the difference in amount,
  • the new item is of a lower price, there is NO cash refund provided. 
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